COMPENSATION CONDITIONS - POSTPONEMENT OF THE KCX5 EVENT

As part of the postponement of the KCX5 event, an exceptional compensation scheme is being put in place for people who meet all of the conditions below.



1. Beneficiaries

- Compensation is reserved for natural persons holding a KCX5 ticket, purchased or acquired via the official ticket office or an authorized resale, who paid for their ticket and their transport/accommodation costs before the date of announcement of the postponement.
- The device is strictly personal and non-transferable.



2. Eligible expenses


The following may be covered:

- Non-refundable or partially refundable transport costs (train, plane, bus) (up to the amount actually not refunded),
- Accommodation costs (hotel, rental) that are non-refundable or partially refundable (up to the amount actually not refunded), booked for the initial dates of the event.


Supporting documents must be issued in the name of the participant concerned or, if applicable, in the name of another participant holding a KCX5 ticket included in the same booking. Fees may only be paid by a company or association if the invoice specifically identifies the participant(s) concerned.



3. Supporting documents to be provided


- Copy of KCX5 ticket(s),
- Copy of an identity document matching the name on the ticket,
- Invoices bearing the participant's name (or mentioning their name) indicating the payment date, the nature of the service, the amount paid, and the non-refundable portion.
- A bank statement (RIB) in the name and surname appearing on the ticket.
- If applicable, a statement from the service provider confirming the portion not reimbursed.


4. Amount and terms of reimbursement



- Compensation is capped at €150 including VAT per person, calculated on the basis of the amounts actually not reimbursed.
- The refund will be issued within 30 days of validation of the complete file.
- No refund will be issued without proper documentation or if the names on the documents do not allow identification of the participant concerned.



5. Application Procedure


- Applications must be submitted before November 30, 2025 to the following address: kcx-dedommagement@karminecorp.fr
- Any incomplete, late or non-nominative application will be rejected.

If necessary, additional information or documents may be requested to allow verification of the file before validation.



6. Exclusions


The following are not eligible:
- expenses incurred after the announcement of the postponement,
- expenses for meals, local travel, leisure activities or extras.