My package says "delivered", but I never received it. What should I do ?

It is possible that your package was delivered to your mailbox, to a concierge, to a building caretaker, or even to a neighbor who would have accepted the package in your absence. Please check with these people first. If you have not received your package 24 hours after delivery, please contact us via the contact section, indicating your order number in the subject of the message.